How our shipping process works
In an effort to best serve our customers, and provide the highest quality product, we ship exclusively using UPS Next Day Delivery services. This includes both UPS Next Day Air Morning and UPS Next Day Air Saver as well as standard UPS Next Day Air. Based on the product(s) purchased, shipping & packaging prices may vary depending on size & weight of the product. Our Shipping prices are based on the rates UPS gives us, and we make no attempt to overcharge for shipping. In most cases, we end up undercharging. We ship to the 48 contiguous states in the USA. Unfortunately we do not ship to Hawaii, Alaska, or Puerto Rico.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund no matter the circumstances.
To be eligible for a refund, your lobster must be uncooked and in the same condition that you received it. It must also be in the original packaging. The delivery time must be over a day late from when it was scheduled for delivery to be eligible for refund.
We guarantee your product stays fresh / frozen for a total of 33 hours during delivery time if you choose overnight shipping, or buy a package with shipping included. Our product goes from freezer to delivery and will arrive no later than 33 hours after UPS next day air pickup. If your product was delivered within the 33 hour window, it is ineligible for a refund. If you order with 2-day shipping, product may be slightly thawed or fresh on arrival. It is not eligible for a refund. With that being stated, if there is any issue with the product, our number one priority is customer happiness, so please reach out to us and let us know what the issue is. We will be glad to help in any way we can.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once we gather information from tracking and have a conversation about what is wrong with the order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note, if paying with cryptocurrency, you will not be eligible for a refund. If your problem falls in line with the above stated guarantee and an issue has occurred, we will do our best to make the situation right and get you your product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not offer exchanges as these are perishable items. If you have any questions, send us an email at [email protected]
The shipping methods we offer have been chosen specifically due to the nature of the product. For example, if overnight delivery is the only method available on a frozen product it is because we want to ensure your product arrives frozen.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.